About
Finflex’s suppliers are critical to our business success. We seek the delivery of high-quality products and services and are committed to ensuring high standards of environmental, social and governance performance throughout our supply chain.
Therefore, we encourage our suppliers to have the same high standards – and to assist with this alignment, we have outlined our Principles for Suppliers below.
The Principles for Suppliers outline Finflex’s expectations of our suppliers regarding human rights, environment, health and safety, and business ethics. They help Finflex uphold its core values with the aim of having supplier relationships that create long term, sustainable value for our clients, shareholders and communities.
We acknowledge and value the important role of suppliers in our business success and therefore aim to foster strong supplier relationships that encourage collaboration. Suppliers should be familiar with the Principles for Suppliers and the core principles of Opportunity, Accountability and Integrity described in the Finflex Code of Conduct. Finflex is committed to continuous improvement and this document is subject to modification from time to time.
Finflex carries out compliance audits and assessments with suppliers as necessary to ensure alignment to our Principles for Suppliers or compliance with applicable laws and regulations.
Aligning with Finflex’s Principles and risk management framework, in April 2022, Finflex commenced a phased transition to a new supplier risk management platform, Finflex MySupplier. Suppliers involved in this initial phase have been contacted and received communications about the changes. All remaining suppliers with governance obligations will be contacted as future phases are launched. The new platform is part of our continued commitment to ensuring a high standard of supplier risk management and operational resilience and will be an improved and more efficient way for suppliers to engage with Finflex.
If you are a new supplier or an existing supplier with a new service to Finflex – as part of the supplier due diligence processes, your Finflex Relationship Manager will register your access to Finflex MySupplier. You will receive log-in details via email to get access to the platform and enable you to complete any required assessments.
Need further support with Finflex MySupplier? Please contact our support team: vendor.support@finflexlimited.com and include ‘MySupplier’ in the subject line.
The assessments in Finflex MySupplier are tailored to the services that you provide to Finflex. Questionnaires and supporting documents and attachments are securely submitted via Finflex MySupplier. You can also delegate assessments or individual questions to the relevant experts within your organisation – see our FAQs guide for more information.
All suppliers should ensure their company details they have on record with Finflex are up to date, including name, address, tax registration, email addresses (to receive purchase orders, remittance slips etc), and bank account details. Please advise Finflex of any changes by emailing vendor.support@finflexlimited.com. If you are a new supplier - as part of the new supplier verification process, you may be contacted by Finflex’s Vendor Support Team to provide further information validating your company details before a purchase order is issued or payment is made.
Finflex uses the Coupa procure-to-pay (P2P) platform for all purchasing, invoicing and payments. To facilitate timely payment, all valid invoices must include a purchase order number and should be submitted electronically to Finflex via the Coupa Supplier Portal (CSP). The Coupa registration process for suppliers comes at no cost to you and includes the ability to submit and track your invoices and payments on the platform.
Alternatively, for those suppliers who prefer not to register, there is an option to click the 'Create Invoice' link in the email you received when the Purchase Order was issued (no login/registration required). This may be suitable for suppliers who infrequently invoice Finflex.
For further details on electronic invoice submission, please refer to the quick reference guide.
For further details on setting up your CSP account, please refer to the following pages:
Hard copy invoices are to be sent to the Finflex contracting office as per the address details on the purchase orders.
Unless contracted otherwise, Finflex's standard payment term is 30 days from receipt of a valid invoice.
Finflex’s suppliers, their employees and subcontractors are able to confidentially report concerns about improper conduct by Finflex, the supplier or any other party in the supply chain. Improper conduct includes a breach of law, a breach of Finflex’s Code of Conduct or relevant policies, conduct that may endanger the health and safety of any person or the environment, financial malpractice or unethical behaviour. Any genuine concerns about improper conduct may be reported in confidence to the Integrity Office at integrityoffice@finflexlimited.com which is an internally independent and confidential function that oversees Finflex’s Whistleblower Program.
